Shipping & returns

Thank you for your purchase from trustincaddies.com.

We hope you love what you have bought, however if you aren’t happy with your purchase for any reason, you may return it to us for a full refund or an exchange. All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition with original tags and labels attached.

How to send a return

To return an item please place it securely in its original packaging along with the return form provided and mail it to the following address:

CADDIES
Attn: Returns
20 Hertingfordbury Road
Hertford
SG14 1JX

Please note that you will be responsible for shipping charges. We recommend you use a trackable method to mail your return.

Refunds

After receiving the item and inspecting it we will process your refund or exchange. Please allow at least 7 days for your refund or exchange to be processed. We will let you know by email when we have processed your refund or exchange.

Exceptions

If you have a defective product: First, we are sorry! Second, please email us at hello[at]trustincaddies.com to arrange a refund or exchange.

Shipping

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow time for delivery. If there will be a significant delay in shipment of your order we will let you know by email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Confirmation & tracking

You will receive a confirmation email with your tracking number(s) once we have sent your order. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

trustincaddies.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

trustincaddies.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Where in the world?

Anywhere! We ship worldwide.

Questions

If you have any questions please contact us:

hello[at]trustincaddies.com